Delivery & Return

At Dubai Vape Store, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return policy below.

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Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Eligibility for Returns
  • Products can be returned within 14 days of purchase.
  • To qualify for a return, items must be unused and in their original packaging, complete with all accessories and seals intact.

Non-Returnable Items
  • Due to hygiene and safety regulations, certain products are non-returnable, including:
    • Opened e-liquids
    • Used vape devices
    • Disposable vapes

How to Initiate a Return
  • To initiate a return, please contact our customer service team at [Insert Contact Email/Phone Number].
  • Provide your order number and details of the item(s) you wish to return.

Delivery and Return Policy

Returns

  1. Eligibility for Returns

    • Products can be returned within 14 days of purchase.
    • To qualify for a return, items must be unused and in their original packaging, complete with all accessories and seals intact.

  2. Non-Returnable Items

    • Due to hygiene and safety regulations, certain products are non-returnable, including:
      • Opened e-liquids
      • Used vape devices
      • Disposable vapes

  3. How to Initiate a Return

    • To initiate a return, please contact our customer service team at [Insert Contact Email/Phone Number].
    • Provide your order number and details of the item(s) you wish to return.

Refunds

  1. Processing Time

    • Once we receive your return and verify its eligibility, we will process your refund within 5-7 business days.
    • Refunds will be credited back to the original payment method used at the time of purchase.

  2. Shipping Charges

    • Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Exchanges

  1. Exchanges for Defective or Incorrect Items
    • If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for an exchange at no additional cost.

Customer Support

If you have any questions regarding your return or need assistance, please reach out to our customer support team:

Thank you for shopping at Dubai Vape Store! We appreciate your business and are here to help.

FAQs

What is your return policy?

We accept returns within 4 days of purchase for unused items in their original packaging. Certain products like opened e-liquids and used devices are non-returnable due to hygiene regulations.

How do I initiate a return?

To start a return, please contact our customer service at [Insert Contact Email/Phone Number] with your order number and details of the item(s) you wish to return.

Can I exchange a product?

Yes! If you receive a defective or incorrect item, please contact us within 7 days of receipt for an exchange at no extra cost.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Do you offer delivery services?

Yes, we offer delivery services within Dubai, Abu dhabi, sharjah and all over UAE. For more details on delivery options, fees, and timelines, please visit our website or contact customer support.

Are there age restrictions for purchasing vape products?

Yes, customers must be 18 years or older to purchase vape products. We may ask for identification to verify your age.

If your order has already been dispatched, we will unfortunately not be able to change any delivery details.

What payment methods do you accept?

We accept only Cash on Delivery

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