FREQUENTLY ASKED QUESTIONS
Our commitment to preventing illegal sales to minors involves a 21+ Age Verification process upon checkout for all purchases.
Your Social Security Number is not required for age verification, however, providing your SSN will increase the accuracy of age verification, providing a quick and simple process. Your SSN and any other personal data will NOT be stored on our site.
There is no alternative option to making a purchase if you cannot pass the age verification process.
This is dependent on several factors, including how often you use your Devices & Disposables.
The MYLÉ Pod System Battery holds a 240 mAh.
The MYLÉ Mini Disposables holds a 240 mAh.
When storing your MYLÉ device, your device should have a full charge, be disconnected from the outlet, and pods should be detached.
Your MYLÉ Device should always be out of the reach of children and pets.
Note: When storing your device, it is recommended to charge your MYLÉ device every few weeks.
MYLÉ Pods holds approximately 240 puffs per pod.
MYLÉ Disposables holds approximately 300 puffs per pod.
All MYLÉ Devices come with a Micro USB charging cable. It is recommended that you charge your device with the original Micro USB cable.
While the battery is charging, a green LED light will turn on and blink indicating the battery is charging.
When the battery is fully charged 3 green solid LED lights will be displayed.
Orders are filled within 1-2 business days.
While we do our best to offer you the fastest shipping methods and rates, your order may be delivered between 1-3 business days, 3-5 business days, or 6-10 business days, depending on your location and your shipping method selection.
Upon order placement you will receive an email confirmation. Once your order has shipped, you will receive another email confirmation with tracking information.
Our standard shipping method is USPS for Domestic and FedEx for International, we ship Monday – Friday.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
All products purchased through MYLÉ website can be returned for a refund, as long as the product is in its original packaging and unopened. All returns must be initialized within 7 days of the purchase.
For more information please visit our Return & Refunds
If you wish to cancel an order made through the MYLÉ website, please contactsupportas soon as possible and be sure to provide your order number.
Note: We aim to fill your order as soon as it’s placed. Therefore, we cannot guarantee we will be able to cancel your order on time.